Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Open Gate Tickets LLC ("Open Gate," "we," "us," or "our") governing access to and use of our websites, checkout experiences, APIs, and related services (collectively, the "Platform").

By accessing or using the Platform, creating an account, or purchasing tickets, you agree to these Terms. If you do not agree, do not use the Platform.

Open Gate provides ticketing technology that enables event organizers to publish events, sell tickets, collect payments, and manage orders. Unless we state otherwise in writing, Open Gate is a technology provider and not the producer, promoter, or operator of events listed on the Platform.

Ticket purchases are transactions between buyers and the applicable event organizer. Organizers are responsible for their events, listings, pricing, fulfillment, and compliance with applicable laws.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to provide accurate, current, and complete information and to update it as needed.

Ticket prices, fees, taxes, and availability are set by organizers and displayed at checkout. By completing a purchase, you authorize us and our payment partners to charge your selected payment method for the total amount shown.

Payments are processed through Stripe. Additional terms from Stripe may apply to payment processing. Open Gate may charge platform fees as disclosed during checkout or in organizer agreements.

Refund eligibility is determined by the event organizer's refund policy, which is shown at checkout before purchase. Open Gate does not guarantee refunds except where required by law.

If an event is canceled, postponed, or materially changed, the organizer is responsible for communicating updates and handling refunds or exchanges according to their stated policy.

You may submit, upload, link to, or otherwise provide content through the Platform, including event images, logos, cover images, descriptions, and other materials ("User Content"). You retain ownership of your User Content, subject to the licenses granted in these Terms.

By providing User Content, you grant Open Gate a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, distribute, and otherwise use that User Content as needed to operate, promote, and improve the Platform and to fulfill your requests.

You represent and warrant that you own or have all rights necessary to provide User Content and to grant the licenses above; that your User Content does not infringe any intellectual property, privacy, publicity, or other rights of any person; and that your User Content complies with these Terms and our Acceptable Use Policy.

You are solely responsible for your User Content. Open Gate does not endorse User Content and has no obligation to monitor it. To the fullest extent permitted by law, Open Gate is not liable for User Content submitted by you or any other user, including claims arising from alleged infringement, defamation, or other harm related to images or other materials you provide.

We may remove, disable access to, or refuse to display any User Content at any time, with or without notice, if we believe it violates these Terms, our Acceptable Use Policy, applicable law, third-party rights, or creates legal, security, or reputational risk.

If you believe content on the Platform infringes your copyright or other rights, notify us at the contact email below with: (a) identification of the work claimed to be infringed; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief the use is unauthorized; (e) a statement under penalty of perjury that the information in your notice is accurate and that you are the rights holder or authorized to act on their behalf; and (f) your physical or electronic signature.

Upon receiving a valid notice, we may remove or disable access to the material and, where appropriate, notify the user who provided it. Repeat infringers may have their accounts suspended or terminated.

Send takedown and copyright notices to info@opengatetickets.com with the subject line "Takedown Request."

You may not use the Platform to violate law, infringe rights, commit fraud, interfere with operations, scrape or reverse engineer the Platform except as permitted by law, or resell tickets in violation of organizer terms or applicable law.

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose risk to users, organizers, or the Platform.

The Platform, including its software, design, trademarks, and documentation, is owned by Open Gate or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted to you, no rights are transferred.

You may not copy, modify, distribute, sell, or lease any part of the Platform, or reverse engineer it, except as permitted by law.

The Platform is provided on an "as is" and "as available" basis to the fullest extent permitted by law. Open Gate disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, Open Gate will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill arising from your use of the Platform.

To the fullest extent permitted by law, Open Gate's total liability for any claim arising out of or relating to these Terms or the Platform will not exceed the greater of (a) the fees you paid to Open Gate for the services giving rise to the claim in the twelve (12) months before the claim, or (b) one hundred U.S. dollars (US $100).

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Open Gate and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your User Content, including images and other materials you upload or provide; (c) your violation of these Terms or applicable law; or (d) your infringement of any third-party right.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Except for claims that may be brought in small claims court or claims seeking injunctive or other equitable relief for intellectual property infringement, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or Commercial Arbitration Rules, as applicable).

Arbitration will be conducted by a single arbitrator. The seat of arbitration will be in the United States, and hearings may be held by video or telephone when permitted by the AAA rules. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

YOU AND OPEN GATE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

You may opt out of this arbitration agreement by sending written notice to the contact email below within thirty (30) days after you first accept these Terms, stating your name, account email, and that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

If this arbitration section is found unenforceable as to a particular claim, that claim will proceed in court as set out in the Governing law section, and the remainder of this section will continue in effect.

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement.

Subject to the arbitration section, courts located in Delaware will have exclusive jurisdiction over disputes that are not subject to arbitration.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use after changes become effective constitutes acceptance.

Questions about these Terms may be sent to info@opengatetickets.com.